PLEASE NOTE THAT ALL OF OUR SHIRTS ARE ASSUMED TO BE BLACK UNLESS OTHERWISE NOTED IN THE PRODUCT DESCRIPTION.
What kind of quality are your shirts?
All of our shirts we sells are 100% cotton, heavyweight (5.3 ounce or better), pre-shrunk tshirts. Most of the shirts we sells are made by AAA, Anvil, Delta, Hanes, Global, and Gildan. Please note that all of our shirts are assumed to be black unless otherwise noted in the product description.
Are these shirts genuine?
Yes, we order from the web stores that have a license from each band to manufacture their t-shirts. In most cases they also supply the bands with shirts to sell on tour.
What is your return policy?
Can I exchange a shirt for a different size?
ALL SALES ARE FINAL. BLACKANDJE does not offer refunds.
If you ship product back requesting a refund, the refund will not be issued and you will forfeit the merchandise.
Exchanges can only be processed for customers shipping within the Republic of Indonesia. International product exchanges are not available.
We will process an exchange for size only (excluding custom printed products). We will not process exchanges for a different shirt style or merchandise item. Size exchanges will only be processed for shirts that are unwashed/unworn and purchased within the past 3 days. Please follow the size exchange procedure outlined below. A pre-paid return envelope is required. If an exchange request is submitted without a pre-paid return envelope, the merchandise maybe be forfeited at a customer loss.
All sales are final on the custom printed products We cannot exchange custom printed products for a different size.
To exchange an unwashed/unworn shirt for a different size, please send the shirt to the address below. Include a self-addressed, pre-paid postage envelope for us to send you the new shirt in. We are not responsible for lost or stolen packages, so we suggest purchasing tracking numbers and insurance for both shipments. Also enclose a note stating which size you would like to exchange for.
BLACKANDJE MUSIC MERCHANDISE
JL. SAWO DALAM No 11 RT 06/01
We are unable to guarantee exchange availability, as there is a possibility that a style/size may not be available for an exchange. If this happens, we will contact you regarding options on merchandise substitutions. Please allow 2-4 weeks for processing and delivery.
I received a damaged item, how do I exchange it?
If you receive a damaged merchandise item, please send detailed images of the damage to firstname.lastname@example.org . Also include a brief description of the damage, when you purchased the item and your shipping address. This email must be sent within 7 days or purchase. We will review this information and reply regarding how we plan to resolve the issue. If we determine a replacement is needed, it will be an even exchange for the same exact item. BLACKANDJE Music Merchandise reserves the right to make all final decisions regarding exchanges, including not replacing a damaged merchandise item.
I received the incorrect item or size in my order, how do I exchange it?
Send an email to email@example.com, outlining the situation. Also include a photo of the incorrect merchandise and the packing list that was included with your shipment.
If BLACKANDJE Music Merchandise is responsible for a fulfillment error, we will ship you the correct item along with a pre-paid return label to ship us back the incorrect merchandise.
If you ordered an incorrect item or size, please see the return and exchange policy outlined above.
Can I order over the phone?
Yes, please call customer service at +62 818-0874-0420
When I receive my order confirmation does this mean I have been billed?
How do I pay using PAYPAL?
On the shopping cart page, click on the PayPal Check Out button located right under your total amount.
Please Note: items that include downloads & are not eligible for payment through Paypal
What if I have a large order?
Any order over $100 may be subject to an additional credit card authorization process.
Any order over $275 must use Paypal as a payment method, or contact customer service if they wish to pay with a credit card.
What if my credit card declines?
In the event that your credit card declines your order will be put on hold. We will then send you an email letting you know about the decline and requesting that you contact us to correct the problem. If we do not hear from you within a week your order will be cancelled.
How will I know if there is a problem with my order?
We will email you with problems after the order has been processed. This can generally take up to 5 business days after the order is placed. If you have not supplied an email address we will call the supplied phone number.
I want to speak with someone about my order. Who do I call?
Please call customer service at +62 818-0874-0420
If I have ordered a shirt online does that guarantee that it is in stock?
No, there are times when an item will be out of stock. The website while updated often can at times not mirror the inventory levels on a constant basis. If you want to check stock on an item you email firstname.lastname@example.org, these request are generally answered the same day they are received.
If my item is out of stock will I need to re order or will it be shipped to me automatically?
If an item is out of stock you will be asked to reorder the item. Our time frame for reorder/restock is usually 4 to 6 weeks. We ask that you check the website regularly for availability of the item. You will not be charged for the out of stock item. If there are other items on your order that are available, we will attempt to contact via email to see if you would prefer an alternative item or refund for the out of stock item. If we are unable to get a response from you, the order will be shipped as is after 5 business days and your order will not be charged for the out of stock item.
Do the shirts displayed match the actual shirt?
Some shirt backs may differ from what is pictured due to being tour returns from the band. Some colors on your computer screen may not exactly match the actual print on the shirt.
BLACKANDJE no longer offers gift certificates.