What are your standard shipping methods?
Please note that all shipping times are based upon when the order leaves our stockroom. There will be 1-3 business days processing in our warehouse before the order ships and these transit times take effect.
1. JNE YES – 1-2 days after ship date
2. JNE Regular – 2-3 days after ship date
*Regardless of shipment method, once your package is in transit, delivery may be delayed due to inclement weather and other issues outside of our control that may occur along the shipment route. We are not responsible for delivery delays after your order has shipped from our warehouse.
*BLACKANDJE is not responsible for lost or stolen articles, please file a claim with the post office or shipping vendor.
International Shipping Options:
International First Class – international transit times are variable
International Priority – international transit times are variable
Please note that, in addition to the shipping charge, customers shipping to locations outside the Republic of Indonesia are responsible for paying all costs associated with importing the order, including all duties, taxes, and/or fees. The
How can I track my package?
Once your product ships, you will receive a shipping confirmation email, this email should contain your tracking information.
It may take up to 3 business days after placing your order before expecting a shipping confirmation.
I didn’t receive my order because the delivery address is incorrect.
Orders that are delivered to an address that was incorrectly input by a customer during check out will not be replaced or refunded. It is the customer’s responsibility to double check that their shipping address has been entered correctly. Orders that are returned to BLACKANDJE Music Merchandise as undeliverable due to an incorrect address supplied by the customer will be refunded within 2 weeks, less the shipping/handling costs, unless other arrangements for reshipping have been made. Orders that are delivered to an incorrect address or returned to BLACKANDJE Music Merchandise due to an error on our part, will be reshipped.