I placed an order and saw that the funds were taken. A couple days have gone by and now I noticed the funds have been returned to me. Has the merchandise been reserved/guaranteed for me?
The initial charge you see when you check out of the shopping cart is a pre-authorization to confirm with your bank or credit card that you have sufficient funds to cover the order. Pre-authorizations are temporary holds on funds, and it is possible for your financial institution to return the funds to you if they haven’t received a finalized authorization from BLACKANDJE Music Merchandise within their guideline timeframe. Authorization times vary from institution to institution, some as short as 24 hours.
Rest assured your order is safe if:
1. You have an order confirmation;
2. You order status says processing;
3. You have not been contacted by a member of the BLACKANDJE Music Merchandise customer service team.
If all of the above are true, then the merchandise has been reserved for you and you will eventually see a charge to match your order confirmation.
I placed an order several days/weeks ago, but my order status still says “processing.” What does this mean?
Since the merchandise has a future release date, all pre-orders will remain “processing” until the physical merchandise has shipped. Unless contacted by BLACKANDJE to say there is a problem with your order, a “processing” status is an indicator that your order has been received and funds successfully secured to reserve you the merchandise for the release date.
I placed an order for several items, one being the pre-order merchandise? When will my order ship?
Orders that contain a preorder item will not ship until all the items are available. If you order a pre-order item along with an item that is currently available for shipping, then we will wait until the pre-order item is available. If you would like to receive your other items before the pre-order item is available, please place a separate order. International orders that contain a pre-order item will not be broken up. We always try to have a pre-order shipped out by the release date. However, occasionally we may be waiting for a manufacturer or supplier to send us items for the pre-order. In this scenario, trust that BLACKANDJE Music Merchandise is doing all it can to obtain the items required to fulfill your order as quickly and efficiently as possible. If your pre-order is pending after the release date and you would like to know the status of the order, please feel free to contact our Customer Service or call us call us at +62 818-0874-0420